A. Woodward & Associates causes breakthrough results for healthcare organizations by helping your physicians and staff connect with their passion for making a difference for patients. With our expertise in Customer Service, Employee Relations and Organizational Communications we can help you create a healing environment where your patients, staff, and physicians all feel valued. With over 20 years of experience in healthcare management, customer service, and human resources we have developed a unique and innovative approach to developing healthier patient and staff relationships. One that really works!
You, your staff and your patients will benefit from the hands-on consulting, training, and execution of our Positive Practices© system. Whether your needs are between staff members or between your staff and your patients, the Positive Practices© system will make the dream of healthy relationships and a positive work environment a reality.
This proven system includes:
|Ø||Assessing current levels of customer satisfaction|
|Ø||Planning service improvement and proactive customer service initiatives|
|Ø||Providing step-by-step help in changing your culture to emphasize customer service|
|Ø||Raising productivity and morale by building a strong internal team|
|Ø||Improving internal and external communications|
|Ø||Strengthening critical interpersonal communications with patients and staff|
|Ø||Creating realistic and meaningful recognition and reward strategies that truly motivate your staff|
A. Woodward & Associates clients include renowned healthcare systems such as: The Cleveland Clinic Health System, University Hospitals of Cleveland, and Yale New Haven Hospital, just to name a few. Contact us today and join the list of outstanding healthcare organizations who are benefiting from the Positive Practices© system.